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28 September 2021 - 30 September 2021
Vienna, Austria
SilviLaser 2021

Frequently asked questions

What are the prices and the cancellation policy?

Please find all the prices and the cancellation policy on our conference website: https://silvilaser2021.at/registration

How does the registration work?
  • Click the registration button on this website
  • Follow the steps to choose your desired type of registration and to create your account on this platform.
  • Your registration will be checked manually and we will then send you an invoice via email. This can take up to one week. The invoice will be payable to TU Wien via bank transfer or credit card.
  • After we have received your payment, we will activate your profile and you will have full access to the conference system.
  • If you have any questions, please don't hesitate to contact office@silvilaser2021.at.

I have special invoice requirements

During the registration process, please leave your requirements (tax number, purchase order number ...) in the comments field!

Can I register an accompanying person?
Yes! Please reply to the automatic registration confirmation email, telling us the name of the person and the requested events. Please note that only the two benchmark excursions and the conference dinner are open for accompanying persons and that they have to pay the same price for these events as regular participants. Please also indicate, if you need a separate invoice for the accompanying person.

    Can I get an invitation letter for my visa application?
    Yes. Please tell us via the comments field or via a reply to the automatic registration confirmation email. Please note, that we will only send you the invitation letter after we have received your payment!

    For the early bird rate: do I need to register or pay before the deadline?
    You will receive the early bird rate, if you register before the deadline (08.08.2021, end of day in Austria). Therefore, the payment can be done later.

    I have registered for remote attendance. How can I upgrade to onsite participation?
    Please send an email to office@silvilaser2021.at, telling us for which parts you want to register (conference days, benchmark excursions 1+2, dinner) and we will send you a second invoice. After we receive the payment, we will change your participation type in the conference platform.

    What do I do if I forget my password?
    • Click here or click Login in the upper right corner of the event website
    • Click the "Forgot password?" link
    • Enter the email address you used to register for the event
    • Click the Reset Password button
    • You will receive an email with a "Reset Password" button
    • Click the button and enter your new password in the "New Password field"
    • Repeat the new password in the "Repeat Password" field and click Reset your password
    Please check your spam and/or promotions inbox in case you did not receive the password reset email!

    How do I change my password?
    • Log in using your email address and your password.
    • Go to Account Settings in your Dashboard, under your profile picture
    • Go to the "Change password" section
    • Type the old password in the "Old Password" field and the new password in the "New Password" field
    • Repeat the new password in the "Repeat Password" field and save.
    Please check your spam and/or promotions inbox in case you did not receive the password reset email!

    How do I change my email address?
    • Log in using your email address and your password.
    • Go to Account Settings in your Dashboard, under your profile picture
    • Enter the new email address in the Account email address field
      • Please note that you cannot change your email address to one that already exists in our system
    • Click on Update Email Address
    • Wait for the confirmation email in your inbox and then confirm it

    How do I change my time zone?
    • Click the Edit my profile button in your Dashboard or click here
    • Select a time zone from the dropdown menu in the "Personal Information" section
    • Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected

    Why is my profile not activated yet?
    • If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet. The account will only be activated after we have received your payment!
    • If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know

    1:1 Meetings
    How do I request a meeting with someone?
    • Go to the Participants list and browse through the profiles
    • Click the Request meeting button
    • Choose the time and date of the meeting
    • Click Send request

    • or

    • Click "View Profile →" if you want to get more information about the participants
    • Click the Request meeting button below their profile picture
    • Choose the time and date of the meeting
    • Click Send request

    How to check if my camera/microphone is working?
    • Please check that your browser has permission to use your camera/microphone
    • Click the Camera and microphone test button in your Meetings and follow the instructions
    • Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
    • If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
    • How to adjust the microphone/camera related settings in your browser?
    • If none of the above works, consider switching to another device to join the meetings.

    How can I share my screen during 1:1 meetings?
    • Click the Screen Sharing icon right next to the camera icon
    • Choose what to share (your entire screen, a window, or just one browser tab)
    • After you have selected, click the Share button
    Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.

    Can I invite a third person to my 1:1 meeting?
    • You can invite other people, such as your colleagues, to join the meeting
    • To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings
    • A pop-up window will appear with a direct link you can send to anyone you want
    • When that person clicks on the link, they will be redirected directly to the online 1:1 meeting
      • The person does not have to be registered for the event or have a b2match profile to join the online meeting this way
    • You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon in the bottom left corner of your screen
    Please do not share your login information with your colleagues if you want them to join your meeting. If two people are logged in to the same profile and join the online meeting, one of them will be kicked out. Always use the direct link to invite other people.

    Why can't I request meetings with some participants?
    • Participants available for meeting requests are indicated with the Request meeting button. If the button is gray:
      • You may not have registered for any 1:1 meetings sessions
      • The participant you want to meet might not have registered for any 1:1 meetings sessions
      • Booking rules applied by the event organizer might not allow booking specific participant groups, e.g. no meetings among Sellers & Sellers; Start-ups can’t send meetings requests to Investors, etc.
      • You might not have any common overlapping 1:1 meetings sessions

    How do I add sessions to my agenda?
    • Please note that some agenda items are automatically on all participant's personal agendas and can not be removed.
    • To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions
      • Click on the session to see the description if there is one
    • When you see a session you want to attend, click the Add button
      • If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session
    • The session will now be visible in My Agenda

    How can I join an online session?
    • Click the Join Online Session button to be redirected to the online video conferencing tool
      • If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance
    • If the button looks like this: Join Online Session, it means that the session has not started yet
      • The button will become green and clickable 5 minutes before the session starts

    How to create a Marketplace item?
    • To add a Marketplace Item go to your Dashboard or the My Opportunities sector in the Marketplace
    • Select the type of Marketplace Item you want to upload
      • Depending on the event, the available options may include Product, Service, Partnership, Project Cooperation, Investment, Expertise, or Request
    • Enter the title and description of your Marketplace item
    • Select one or more classifiers
      • Depending on the event, the available options may include Market Application Keywords, Type of Service, Project Stage, Expertize Fields, Investment, Expertise, What are you looking for?, etc.
    • Click the Save button in the lower right corner

    How can I add files to my Marketplace item?
    • To add an image:
      • Click the Add image button
      • Select an image from your device
      • If you want, you can add more images and when you're done, click Save
      • The supported image formats include: .jpg, .jpeg, .gif and .png

    • To add a file:
      • Click the Select file button
      • Select a file from your device
      • Enter a name for the file
        • The file you upload will be displayed as a link, and when clicked, it will open in a separate browser tab
      • Click the Add file button and then Save
      • The supported file formats include: .pdf, .doc, .docx, .xls, and .xlsx

    • To add a YouTube video:
      • Enter the video title
      • Paste the YouTube link
      • Click the Add video button and then Save
      • The video will appear as an embedded mini player and other participants will be able to watch it directly on the Marketplace Item
    Closed since 29 September 2021
    Location Hotel Intercontinental Vienna AND ONLINE
    Organised by
    Austria 60
    United States 26
    Germany 23
    Finland 20
    Switzerland 16
    Canada 14
    Sweden 8
    France 7
    China 7
    Italy 7
    Belgium 6
    Czech Republic 5
    United Kingdom 5
    Netherlands 5
    Norway 4
    Hungary 4
    Spain 3
    Australia 3
    Romania 3
    Japan 3
    Brazil 2
    Slovakia 2
    Poland 2
    Ecuador 1
    Latvia 1
    Portugal 1
    Tunisia 1
    Cyprus 1
    Israel 1
    New Zealand 1
    Chile 1
    Taiwan 1
    Total 244
    University 140
    Company 43
    R&D Institution 33
    Authority/Government 17
    Other 11
    Total 244